FAQ

Where can you find the serial number of your robot?
The serial number of the robot can be found at the following locations. Physically on the robot: - On the rear of the robot (under the barcode) ...
Fri, 15 Nov, 2019 at 3:33 PM
Zora's finger is broken
In the guarantee period of the Zora robot you are entitled to 3 finger repairs. If a finger is broken, please contact us via a support ticket. If durin...
Fri, 3 Jan, 2020 at 9:47 AM
Zora starts with red chest button
Zora's chest button stays red after starting. It is not possible to request the ip address of the robot. This problem can be solved with the Fix-Red-B...
Thu, 28 Nov, 2019 at 2:14 PM
I can't connect to Zora
First check if you meet the following criteria: Your PC is connected to the same network as Zora. Press Zora's chest button once briefly to see i...
Thu, 30 Apr, 2020 at 3:23 PM
What to do with "Error 1000"
If you see "Error 1000" when loading the web interface in your browser, this can have various causes. Contact our support service via a support ti...
Thu, 9 Jan, 2020 at 1:17 PM
Robot starts with error 501 'not able to connect to cloud services'
The internal clock battery is empty. This battery lasts an average of 2 to 3 years. The robot will no longer keep the date and time and will be set for ...
Thu, 28 Nov, 2019 at 2:10 PM
Error 205 "my user partition seems to be corrupted"
The memory space dedicated to the user is not accessible due to some hardware failure. Try to reboot the robot. If the problem persists, contact the...
Mon, 10 Feb, 2020 at 10:52 AM
1 or more modules are not loaded during startup
It may happen that one or more modules have not been started up. You can start the modules manually by clicking in ZoraControl on the link to go to the ...
Wed, 27 Jun, 2018 at 10:30 AM
Composer module keeps loading
To resolve this issue, follow the steps in the methods below: - Reload the website with the keys CTRL + F5 - Remove / # / composer from the address ba...
Wed, 22 Apr, 2020 at 2:30 PM
My robot is in English, but everything appears with underscores.
Zora portal did not load correctly. The solution to this is to refresh the page. If you use Ctrl + F5, the Zora portal will reload. ...
Wed, 22 Apr, 2020 at 2:38 PM