FAQ
The serial number of the robot can be found at the following locations. Physically on the robot: - On the rear of the robot (under the barcode) ...
Fri, 15 Nov, 2019 at 3:33 PM
In the guarantee period of the Zora robot you are entitled to 3 finger repairs. If a finger is broken, please contact us via a support ticket. If durin...
Fri, 3 Jan, 2020 at 9:47 AM
Zora's chest button stays red after starting. It is not possible to request the ip address of the robot. This problem can be solved with the Fix-Red-Bu...
Thu, 28 Nov, 2019 at 2:14 PM
First check if you meet the following criteria: Your PC is connected to the same network as Zora. Press Zora's chest button once briefly to see if...
Thu, 30 Apr, 2020 at 3:23 PM
If you see "Error 1000" when loading the web interface in your browser, this can have various causes. Contact our support service via a support ti...
Thu, 9 Jan, 2020 at 1:17 PM
The internal clock battery is empty. This battery lasts an average of 2 to 3 years. The robot will no longer keep the date and time and will be set for ...
Thu, 28 Nov, 2019 at 2:10 PM
The memory space dedicated to the user is not accessible due to some hardware failure. Try to reboot the robot. If the problem persists, contact the...
Mon, 10 Feb, 2020 at 10:52 AM
It may happen that one or more modules have not been started up. You can start the modules manually by clicking in ZoraControl on the link to go to the ...
Wed, 27 Jun, 2018 at 10:30 AM
To resolve this issue, follow the steps in the methods below: - Reload the website with the keys CTRL + F5 - Remove / # / composer from the address ba...
Wed, 22 Apr, 2020 at 2:30 PM
Zora portal did not load correctly. The solution to this is to refresh the page. If you use Ctrl + F5, the Zora portal will reload. ...
Wed, 22 Apr, 2020 at 2:38 PM